We take your privacy seriously - here's the straight talk on how we handle your info
Look, we get it - nobody actually reads these things. But here at CinderVault, we're pretty straightforward about stuff. This privacy policy breaks down what information we gather when you train with us, why we need it, and what we do with it.
Bottom line? We're not gonna sell your email to some random supplement company or spam you with junk. We collect what we need to run a solid gym and keep your fitness journey on track. That's it.
When you sign up or book sessions with us, we'll ask for the basics:
To keep you safe and help you crush your goals, we need some health-related stuff:
Note: Health info is super sensitive, so we guard this stuff extra carefully.
When you visit our website or use our systems, we automatically pick up:
We're not hoarding data for fun. Here's what we actually do with it:
Managing your membership, scheduling classes, processing payments, and basically making sure you can train without hassles.
Keeping tabs on your workouts, strength gains, and overall progress. Coaches use this to adjust your programming.
Sending you class updates, schedule changes, gym announcements, and responding to your questions.
Protecting our facility, preventing injuries, and having emergency contacts ready if needed.
Figuring out what classes are popular, what equipment needs replacing, and how we can make things better.
Meeting Canadian privacy laws and keeping records we're legally required to maintain.
We take security seriously - probably more than we take our own rest days. Here's what we do:
Real talk: No system's 100% bulletproof. We do everything we can, but if there's ever a breach, we'll let you know ASAP and tell you what happened.
Under Canadian privacy law (PIPEDA for the nerds out there), you've got rights. Here's what you can do:
Wanna see what we have on file? Just ask. We'll show you everything we've got (might take a few days to compile it all).
Spot something wrong? Let us know and we'll fix it. Email changed? Address different? We'll update it.
Want out? We'll delete your info when you cancel your membership (except stuff we legally have to keep for accounting or legal reasons).
Don't wanna get our emails about new classes or promotions? Hit unsubscribe or tell us. You'll still get important stuff like billing notices though.
Moving to another gym? We can export your workout history and progress data in a format you can take with you.
To exercise any of these rights, shoot us an email at info@cindervault.info or call (604) 555-7823. We'll get back to you within 30 days.
We offer youth athletic training programs, so we work with people under 18. Here's how that works:
If you're a parent with questions about your kid's data, reach out to us directly.
We might update this privacy policy from time to time - laws change, we add new services, technology evolves. When we make changes, we'll:
Keep checking back occasionally, especially if privacy stuff matters to you. Your continued use of our services after changes means you're cool with the updated policy.
Got questions, concerns, or just wanna chat about how we handle your data? We're here for it.
Address: 1247 Granville Street, Vancouver, BC V6Z 1M5
Phone: (604) 555-7823
Email: info@cindervault.info
We'll respond to privacy inquiries within 30 days as required by Canadian law. If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.